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The Marker Locker Return Policy

At The Marker Locker, we are committed to ensuring that you are satisfied with your purchase. If for any reason you are not completely satisfied with your product, we offer a 30-day return policy. Please review the following terms and conditions to understand our return process:

1. Eligibility:

  • To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as when you received it.
  • Returns are only accepted within 30 days from the date of delivery.
  • Personalized/custom-made items are not eligible for return.

2. Return Procedure:

  • To initiate a return, please contact our Customer Service team at [email protected] within the 30-day period.
  • Clearly mark the order number on the outside of the package and send the item(s) back to us using a trackable shipping method to the address provided.

3. Return Shipping Costs:

  • The customer is responsible for all return shipping costs unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid return label.

4. Refund Process:

Once we receive the returned item and verify its eligibility, we will process the refund to your original payment method within 10 business days.

  • Refunds will include the cost of the item and any applicable taxes.
  • If you received promotional or discounted item(s), the refund will be adjusted accordingly to that purchase price.
  • You will receive an email notification once the refund is processed.

5. Damaged or Defective Items:

If you receive a damaged or defective product, please contact our Customer Service team at [email protected] within 7 days of receiving the item to request a return or replacement.

We may require photographic evidence of the damage or defect to expedite the resolution process.

6. Exchanges:

  • We do not offer direct exchanges. If you wish to exchange an item, please follow the return procedure and place a new order for the desired item separately.

By making a purchase from The Marker Locker, you acknowledge and agree to abide by this return policy. We reserve the right to modify or update this policy at our discretion. Please check our website for the most current version of our return policy.

If you have any questions or concerns regarding our return policy, please contact our Customer Service team for assistance.
Thank you for choosing The Marker Locker. We appreciate your business and look forward to serving you again in the future!

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